AP+ End User Forum – the future of Digital Trust in Australia

30 March 2023
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AP+ held our latest End User Forum on 30 March 2023. The forum is a gathering of business associations, merchants and retailers along with representatives from business and corporate payments providers, digital and online payments businesses, and government. It’s an opportunity for AP+ to hear directly from our end users on topics that are of key interest.

There are few topics in the Digital Identity space as important as trust – how can we collectively establish systems that Australians trust to share their digital identity safely?

The forum began with a fireside chat between AP+ CEO, Lynn Kraus and the Hon. Victor Dominello MP, NSW Minister for Customer Service and Digital Government on the potential for digital identity in Australia. He provided a great overview of state and federal government progress in developing their own Digital ID programs.

John Jones, Partner Digital Identity at Deloitte shared insights on how global trends in digital identity can inform success for Australia. John provided some great examples of countries that were leading the way in digital identity adoption and what lessons we could learn from them. John was then joined by Natalie Reed, Director Digital Identity at Deloitte for a Q&A.

Andrew Black, MD ConnectID at AP+ provided an overview of ConnectID and then chaired a discussion on Delivering on the promise of trusted digital identity for customers. The panel included Linden Dawson, Senior Product Manager Customer Digital Identity NAB, Katherine Sleeth, General Manager Open Data Commbank and Greg Magill, Head of Digital Development Westpac.

Finally, Dave Ellett, AP+ MD Commercial provided an update on AP+ and invited his colleagues, May Lam AP+ CIO and Andrew Black, MD ConnectID, to the stage for a Q&A with the forum attendees.

Throughout each of the discussions, our excellent MC, Naomi Simson, AP+ Independent Board Member kept the flow of questions from the audience going, ensuring the voices of all our participants were heard.

It was clear from the questions, discussion, and feedback that the theme of trust resonated with our end users. AP+ remains committed to working with government, our banking partners and with businesses to enable Australians to share their digital identity safely.

About Australian Payments Plus
Australian Payments Plus is the new organisation that brings together Australia’s three domestic payment organisations, BPAY Group, eftpos and NPP Australia into one entity. Australian Payments Plus which strives to deliver world-leading innovation, excellence in delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous Australia.

The consolidation of Australia’s domestic payments organisations was authorised by the ACCC on 9 September 2021, subject to undertakings, with the transaction completed in early 2022. AP+ shareholders include Adyen Australia Pty Limited, ANZ, ASL, Bank of Queensland Limited, Bendigo and Adelaide Bank Limited, CBA, Citigroup Pty Limited, Coles Group Limited, Cuscal Limited, EFTEX Pty Limited, First Data Network Australia Limited trading as Fiserv, HSBC Bank Australia Limited, ING Bank (Australia) Limited, Indue Limited, Macquarie Bank Limited, NAB, PayPal, Suncorp Metway Limited, Tyro Payments Limited, WBC, Windcave Pty Limited, Wise Australia Pty Limited, Woolworths Group Limited and WorldPay.

See http://www.auspayplus.com.au for more information.


AP+ acknowledges the Gadigal People of the Eora nation as the Traditional Custodians of the lands on which we are based and pays our respects to Elders past, present and emerging. We recognise all Aboriginal and Torres Strait islander peoples ongoing connection to the lands and waters of Australia and thank them for protecting and for their pivotal role in the creation of this beautiful place. Always was and always will be Aboriginal Land.

©2023 Australian Payments Plus. ABN: 19 649 744 203  All rights reserved

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