Stakeholder engagement

Shaping the future of payments

AP+ is here to support the needs of payment users of all kinds, all across Australia. To make sure more of those users are represented in the work we do, we engage with a diverse range of stakeholders on topics that matter most to them. This includes our members, financial institutions, payment service providers, government, regulators, businesses and consumers.  

 Our approach is designed to be inclusive and outcomes-focused, using methods such as public consultations, advisory forums, roundtable discussions and ongoing dialogue. These engagements provide valuable insights, to help guide our decisions that shape our products, services and capabilities. 

Advisory Forums

Two forums. More perspectives. We’ve established the End User Forum and the Payment Service Provider Forum to provide a structured way for AP+ to hear directly from these key stakeholder group.

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End User Forum​

This forum is an opportunity for end users (or their representatives) to share their thoughts with us directly on the issues that matter most to them. So that we have a real understanding for what matters most to end users as we move Australia’s payments ecosystem forward.

Latest End User Forum update

AP+ continually seeks ways to better understand the needs of payment users. Our most recent End User Forum was held (read more)
8 November 2024
As AP+ continues its focus on ensuring we better understand the needs of payment users, we held our latest End (read more)
1 November 2023
AP+ held our latest End User Forum on 30 March 2023. The forum is a gathering of business associations, merchants (read more)
30 March 2023
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Payment Service Provider Forum​

This forum is an opportunity for AP+ to hear directly from payment service providers (PSP's) and other organisations in the payments ecosystem, like token servicers and digital ID service providers.  

As we work together for the collective benefit of consumers and businesses in Australia, this forum helps to ensure AP+ has a sound understanding of the issues and future needs of these providers and related organisations. 

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Latest Payment Service Provider Forum update

AP+ held its final Payment Service Provider (PSP) Forum for the year on 4 November 2024. Chaired by Greg Cooper, (read more)
29 November 2024
AP+ held its latest Payment Service Provider (PSP) Forum on 19 August 2024. Chaired by Greg Cooper, independent AP+ director, (read more)
13 September 2024
AP+ held its latest Payment Service Provider (PSP) Forum on 15 April 2024. Chaired by Greg Cooper, independent AP+ director, (read more)
15 April 2024
AP+ held its latest Payment Service Provider Forum on 10 July 2023. Chaired by Greg Cooper, independent AP+ director, the (read more)
10 July 2023
Australian Payments Plus (AP+) yesterday hosted its third Payment Service Provider (PSP) forum. Chaired by AP+ Independent Director, Greg Cooper, (read more)
15 February 2023
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AP+ acknowledges the Gadigal People of the Eora nation as the Traditional Custodians of the lands on which we are based and pay our respects to Elders past, present and emerging. We recognise all Aboriginal and Torres Strait Islander peoples' ongoing connection to the lands and waters of Australia and thank them for their pivotal role in caring for Country. Always was and always will be Aboriginal Land.

View our Reconciliation Action Plan

©2025 Australian Payments Plus. ABN: 19 649 744 203  All rights reserved

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