Help centre
Australian Payments Plus is the provider of Australia’s domestic payments services eftpos, BPAY, Osko, PayID and PayTo to banks and financial institutions, and the operator of Australia’s digital identity network, ConnectID.
Customer service and enquiries are supported by your bank or financial institution.
Frequently asked topics
Issues with payments and bank accounts
For any enquiries relating to a payment or your bank account, please contact your financial institution.
Setting up and managing PayID
For any enquiries relating to your PayID or managing your PayID, please contact your financial institution.
Frauds and scams
For any enquiries relating to fraud and scams contact your financial institution immediately.
Interested in an AP+ solution for your business?
Helpful tips
For more information on protecting yourself from fraud and scams.
Be aware
Osko, PayID and Confirmation of Payee will never contact you directly. Not by email, not by text message.
Scam watch
A website run by the Australian Competition and Consumer Commission that provides information to consumers and small businesses about how to recognise, avoid and report scams.
IDCARE
IDCARE is Australia and New Zealand’s national identity & cyber support service, who provide effective response and mitigation assistance when your identity is compromised.
Have more questions?
AP+ acknowledges the Gadigal People of the Eora nation as the Traditional Custodians of the lands on which we are based and pay our respects to Elders past, present and emerging. We recognise all Aboriginal and Torres Strait Islander peoples' ongoing connection to the lands and waters of Australia and thank them for their pivotal role in caring for Country. Always was and always will be Aboriginal Land.
©2026 Australian Payments Plus. ABN: 19 649 744 203 All rights reserved
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