For high-volume businesses like Island Printing, delays in payment confirmation can limit growth. By moving customer payments to real-time, Island Printing has removed that friction, freeing up time and money to focus on scaling.   

Island Printing is a commercial printing business producing custom print jobs for businesses and consumers. Each job is unique, time-sensitive, and moves quickly from order to production - making fast payment confirmation and accurate reconciliation critical to daily operations. 

The challenge

Island Printing processes a high volume of transactions, with customers primarily paying by bank transfer. Staff had limited visibility of payment status, which delayed customers collecting their goods. 

Bank transfer payments required manual reconciliation and follow-up, consuming hours each week and limiting the businesses’ capacity to scale.  

Solution

Island Printing worked with NAB to adopt real-time payments using its PayID^® Receivables solution, embedding payments directly into the production workflow: 

• Every customer is issued a unique email PayID 
• Customers use their unique PayID to make fast payments 
• Every print job has a unique QR code to access the invoice, job status and job details 
• Staff can scan the QR code to confirm live payment status 

The impact  

For Island Printing, the benefits of offering PayID for customer payments include:  

• Real-time payment confirmation 
• 10 to 15 hours per week saved on reconciliation and payment follow-ups 
• Capacity to grow without increasing headcount, machines or overheads  
• Capacity to double turnover with no increase in cost base 

With payments embedded and automated, Island Printing can spend less time managing payments and more time focused on growth.  

The time saved isn’t just reclaimed - it compounds, enabling automation across adjacent processes and unlocking a multiplier effect on productivity. 

We can double turnover with the same people and machines - payments are no longer a constraint on growth.

Philip Scott, Director, Island Printing 

PayID is a registered trade mark of NPP Australia Ltd ABN 68 601 428 737.